Attendee Experience Manager (AEM)
Full-Time | Exempt | Flexible Location
Reports to: Department Head
Availability: Now
Attendee Experience Managers (AEMs) sit at the center of every program we deliver. This role blends technical expertise, exceptional customer service, and organized execution to create smooth attendee experiences from registration through onsite support. Ideal candidates enjoy details, collaboration, and delivering polished work in a fast-paced environment.
Why You’ll Love This Role:
AEMs act as architects of the attendee journey by combining technology, communication, data oversight, and onsite coordination to elevate every touchpoint. The position works closely with Program Leads, clients, and cross-functional teams including creative, travel, production, and operations. This role suits someone who is proactive, tech-savvy, and energized by delivering high-quality work. Strong problem-solving and communication skills play a direct role in program and attendee success.
What You’ll Do:
Registration & Technology
• Build and quality-check registration websites and mobile apps
• Manage all aspects of the registration process
• Collaborate with Program Leads and clients on registration strategy
Data Management
• Serve as the central point for attendee data
• Maintain rooming lists, cancellations, travel manifests, changes, and records
• Deliver accurate reporting across platforms
Customer Service
• Provide timely, professional support to attendees
• Troubleshoot registration and onsite issues
Materials & Logistics
• Produce and manage digital and printed program materials
• Oversee badges, welcome items, communications, surveys, and gift sites
• Coordinate printing and shipping with Operations Support
Program Support
• Support Program Leads with timelines, resumes, reimbursements, and cost-savings documentation
What Makes You Great at This
Technical Skills
Proficiency in Cvent, mobile meeting apps, and registration platforms
Strong Excel skills and comfort with large data sets
Excellent attention to detail and data accuracy
Core Competencies
Resourceful, organized, and solution-focused
Able to pivot smoothly between priorities
Confident managing deadlines and ownership of tasks
Communication & Service
Clear, professional written and verbal communication
Customer-service mindset
Collaborative approach with clients, vendors, and internal teams
Experience & Flexibility
Experience in life sciences or enterprise events preferred
Ability to stay steady under pressure
Willingness to travel up to 25%
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Cvent
Event mobile apps
Google Workspace
Excel
Registration and reporting tools
Collaboration platforms such as Slack and Asana
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Manage registration builds and attendee communication confidently
Maintain clean, accurate data and consistent reporting
Demonstrate professionalism in attendee and partner communications
Build trust with Program Leads, clients, and internal teams
Stay organized and focused as priorities shift
Contribute positively to program workflows and team success
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Program Leads
Client teams
Creative, production, travel, and onsite support
Operations Support
External print, shipping, and technology partners
Reports to: Department Head
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Flexible, remote-friendly role
Fast-paced, collaborative digital workplace
Travel up to 25% for onsite program delivery
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Our client is an equal opportunity employer committed to fostering an inclusive and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates from all backgrounds, identities, and experiences are encouraged to apply.
Hiring Process
1
Share Your Interest in the Position
Complete the form below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.
2
Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)
3
Receive an Update from Soundings
Our team will review your information and let you know your status.
4
If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.
5
Job Offer
Final candidates will receive a formal offer directly from the client.
We are committed to providing a transparent, timely, and respectful candidate experience from start to finish.