Attendee Experience Manager (AEM)

Full-Time Opportunities
Written By Nikki Gonzales

Ready for a change? We’re seeking an experienced Attendee Experience Manager (AEM) to support programs for a top global meetings and events agency, recognized on MeetingsNet’s CMI 25 list and as a Skift Meetings M&I 15 firm.

If you're looking to work for a creative, award-winning agency producing high-impact meetings, incentives, and live experiences for global brands, you’ll want to take a closer look.

Full-Time | Exempt | Flexible Location

Reports to: Lead, Program Manager

Availability: Closed

The Attendee Experience Manager (AEM) plays a critical role in delivering exceptional attendee journeys across meetings, events, and incentive programs. From registration strategy and platform management to attendee communications and onsite support, the AEM ensures every touchpoint of the attendee experience is seamless, organized, and aligned with program goals.

This role blends technical expertise, customer service, and precision execution. The AEM manages registration platforms, tracks attendee data, supports reporting, and works closely with program teams to ensure a smooth experience from initial registration through onsite engagement.

The ideal candidate thrives in a fast-paced agency environment, enjoys managing details, collaborating across teams, and delivering polished, high-quality work that enhances the overall attendee experience.

Why You’ll Love This Role:

AEMs act as architects of the attendee journey by combining technology, communication, data oversight, and onsite coordination to elevate every touchpoint. The position works closely with Program Leads, clients, and cross-functional teams including creative, travel, production, and operations. This role suits someone who is proactive, tech-savvy, and energized by delivering high-quality work. Strong problem-solving and communication skills play a direct role in program and attendee success.

What You’ll Do:

Registration & Technology 
• Build and quality-check registration websites and mobile apps 
• Manage all aspects of the registration process 
• Collaborate with Program Leads and clients on registration strategy 

Data Management 
• Serve as the central point for attendee data 
• Maintain rooming lists, cancellations, travel manifests, changes, and records 
• Deliver accurate reporting across platforms 

Customer Service 
• Provide timely, professional support to attendees 
• Troubleshoot registration and onsite issues 

Materials & Logistics 
• Produce and manage digital and printed program materials 
• Oversee badges, welcome items, communications, surveys, and gift sites 
• Coordinate printing and shipping with Operations Support 

Program Support 
• Support Program Leads with timelines, resumes, reimbursements, and cost-savings documentation 

What Makes You Great at This

 

Technical Skills

  • Proficiency in Cvent, mobile meeting apps, and registration platforms

  • Strong Excel skills and comfort with large data sets

  • Excellent attention to detail and data accuracy

Core Competencies

  • Resourceful, organized, and solution-focused

  • Able to pivot smoothly between priorities

  • Confident managing deadlines and ownership of tasks

Communication & Service

  • Clear, professional written and verbal communication

  • Customer-service mindset

  • Collaborative approach with clients, vendors, and internal teams

Experience & Flexibility

  • Experience in life sciences or enterprise events preferred

  • Ability to stay steady under pressure

  • Willingness to travel up to 25%

    • Cvent

    • Event mobile apps

    • Google Workspace

    • Excel

    • Registration and reporting tools

    • Collaboration platforms such as Slack and Asana

    • Manage registration builds and attendee communication confidently

    • Maintain clean, accurate data and consistent reporting

    • Demonstrate professionalism in attendee and partner communications

    • Build trust with Program Leads, clients, and internal teams

    • Stay organized and focused as priorities shift

    • Contribute positively to program workflows and team success

    • Program Leads

    • Client teams

    • Creative, production, travel, and onsite support

    • Operations Support

    • External print, shipping, and technology partners

    Reports to: Department Head

  • Flexible, remote-friendly role

    Fast-paced, collaborative digital workplace

    Travel up to 25% for onsite program delivery

  • Our client is an equal opportunity employer committed to fostering an inclusive and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates from all backgrounds, identities, and experiences are encouraged to apply. 

Hiring Process

1

Share Your Interest in the Position
Click on the form button to apply and get started. After you submit the initial form, you will be prompted to create or complete your free Soundings Thrive profile if you are not already a member.

Please note: A completed Thrive profile is required so we can evaluate your skills for this role. Your application will not be considered complete until your Thrive profile is finished.

2

Receive an Update from Soundings
Our team will review your information and let you know your status.

3

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

4

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

Nikki Gonzales
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Attendee Experience Manager (AEM)