Program Manager - Full Time (BMC)

Full-Time | Exempt | Flexible Location 
Reports to: Lead, Program Manager
Availability: Now

Soundings is recruiting on behalf of Bishop McCann - Program Managers!

The Program Manager (PM) leads client programs and oversees all aspects of program strategy, planning, and execution for corporate meetings, events, and incentive trips. As a primary client partner, the Program Manager owns program delivery end-to-end, collaborating with internal teams and external partners to bring impactful, branded experiences to life while meeting client goals, timelines, and budgets.

This role is ideal for a strategic thinker who thrives in a fast-paced environment, enjoys building strong client relationships, and finds fulfillment in delivering seamless, high-impact experiences.

Why this role will bring you JOY:

Beyond the day-to-day execution, this role offers the rare opportunity to truly own programs from vision to impact. You’ll see your strategy come to life in real time, build lasting partnerships with clients, and lead experiences that inspire, connect, and deliver measurable results.

What You’ll Do:

As a Program Manager, you will:

• Lead the strategy, planning, and execution of client meetings, events, and incentive programs from concept through final reconciliation.

• Serve as the primary client contact, building trusted relationships through clear communication, strong listening, and proactive guidance.

• Own program timelines, budgets, and scope, ensuring all deliverables are met on time and within budget.

• Oversee all program elements including hotel sourcing, room blocks, registration and event technology, creative and production, travel, staffing, onsite execution, and vendor partnerships.

• Collaborate closely with internal teams and external partners to align expectations, solve challenges, and deliver seamless program experiences.

• Assess client needs and feedback, recommend solutions, and adjust program strategy as needed.

• Monitor and document cost savings and cost avoidance, ensuring final reconciliations are completed within client timelines.

• Provide clear direction and communication to clients, internal teams, and vendor partners throughout the program lifecycle.

• Deliver thorough post-program evaluations and trip reports capturing insights, outcomes, and recommendations for future programs.

What Makes You Great at This

• Proven experience managing corporate meetings, events, or incentive programs.

• Strong client relationship management skills with the ability to build trust and credibility.

• Excellent written, verbal, and interpersonal communication skills.

• A collaborative mindset and the ability to work effectively across internal teams and vendor partners.

• Ability to manage complex projects, master deadlines, and perform in a fast-paced, sometimes high-pressure environment.

• Exceptional attention to detail and organizational skills.

• Experience building and managing program budgets.

• Industry experience within life sciences or enterprise client environments preferred.

• Willingness to travel up to 35% to support site visits and on-site program execution.

Hiring Process

1

Share Your Interest in the Position
Click the form link below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

2

Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)

3

Receive an Update from Soundings
Our team will review your information and let you know your status.

4

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

5

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

Account Executive (South Florida) - Full Time

Full-Time | Exempt | South Florida 
Reports to: General Manager
Availability: Now

Our client is seeking an Account Executive to utilize significantly honed skills as a local meeting planner (including transportation logistics, event production, teambuilding, etc.) and cultivate sales through a geographic territory, assigned hotel or assigned House Accounts.

This person will also lead a sales team consisting of an Account Manager and Account Coordinator to successfully create proposals, develop, secure and execute said programs.

Why You’ll Love This Role:

This role blends the best of sales, strategy, and live event execution. You’ll own meaningful client relationships from first conversation through final billing, all while shaping unforgettable meeting and event experiences. If you love being client-facing, thrive in fast-moving environments, and enjoy leading a team toward shared wins, this role offers both autonomy and impact. You’re not just selling programs, you’re building partnerships and watching your work come to life in real time.

What You’ll Do:

Sales & Business Development

• Generate new opportunities through proactive sales efforts in your assigned territory

• Communicate with clients to understand goals, program needs, and budget parameters

• Create and present tailored proposals in collaboration with internal teams and vendors

• Negotiate and contract approved services with clients

• Consistently work toward and achieve individual and team sales goals

Client Experience & Program Execution

• Manage accounts from proposal through final billing

• Conduct site visits with clients and attend pre- and post-conference meetings

• Serve as the primary client contact throughout program planning and execution

• Check in with clients daily during live programs, either in person or through your Account Manager

• Ensure a seamless, high-quality experience that supports client success

Account Management & Relationships

• Build and maintain strong, long-term relationships with clients and hotel partners

• Manage deposits, accounts receivable, and financial timelines

• Navigate competitive influence on key accounts

• Develop new opportunities within existing relationships

• Engage senior leadership to expand account influence and exposure

Team Leadership & Collaboration

• Lead and supervise an Account Manager and Account Coordinator

• Guide the team in proposal development, planning, and execution

• Hold yourself and your team accountable for performance and results

• Lead by example in alignment with company core values

• Foster a collaborative, solution-oriented team environment

What Makes You Great at This

You’re a natural relationship-builder with strong closing instincts and the confidence to lead conversations, teams, and decisions. You’re organized, proactive, and calm under pressure, with the ability to juggle logistics, people, and priorities without dropping the ball. Your communication style is clear, positive, and responsive, and you take pride in following through. You lead by example, hold yourself accountable, and genuinely care about your clients’ success – which is why people trust you.

• Tools You’ll Use

  • Excel and Word to manage proposals, budgets, contracts, and client documentation

  • Sales tools and CRM systems to track opportunities, accounts, and pipeline activity

  • Direct client communication (calls, meetings, site visits) to uncover needs and build trust

  • Collaboration with Account Managers, Account Coordinators, hotel partners, and vendors

  • On-site program presence to oversee execution and support real-time problem-solving

  • Internal reporting and forecasting tools to monitor performance and progress toward goals

• How You’ll Shine

  • Drive new business and expand existing accounts within your assigned territory

  • Lead, mentor, and supervise your Account Manager and Account Coordinator

  • Own the client experience from proposal through final billing

  • Deliver timely, thoughtful communication – including returning all client calls within 24 hours

  • Build lasting relationships with clients, hotels, and partners

  • Navigate live programs with confidence, adaptability, and a solution-oriented mindset

  • Consistently meet or exceed sales goals while modeling company core values

Hiring Process

1

Share Your Interest in the Position
Click the form link below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

Open Form

2

Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)

3

Receive an Update from Soundings
Our team will review your information and let you know your status.

4

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

5

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

Attendee Experience Manager (AEM)

Full-Time | Exempt | Flexible Location 
Reports to: Department Head
Availability: Now

Soundings is recruiting on behalf of Bishop McCann - Attendee Experience Managers (AEMs)!

AEMs sit at the center of every program they deliver. This role blends technical expertise, exceptional customer service, and organized execution to create smooth attendee experiences from registration through onsite support. Ideal candidates enjoy details, collaboration, and delivering polished work in a fast-paced environment.

Why You’ll Love This Role:

AEMs act as architects of the attendee journey by combining technology, communication, data oversight, and onsite coordination to elevate every touchpoint. The position works closely with Program Leads, clients, and cross-functional teams including creative, travel, production, and operations. This role suits someone who is proactive, tech-savvy, and energized by delivering high-quality work. Strong problem-solving and communication skills play a direct role in program and attendee success.

What You’ll Do:

Registration & Technology 
• Build and quality-check registration websites and mobile apps 
• Manage all aspects of the registration process 
• Collaborate with Program Leads and clients on registration strategy 

Data Management 
• Serve as the central point for attendee data 
• Maintain rooming lists, cancellations, travel manifests, changes, and records 
• Deliver accurate reporting across platforms 

Customer Service 
• Provide timely, professional support to attendees 
• Troubleshoot registration and onsite issues 

Materials & Logistics 
• Produce and manage digital and printed program materials 
• Oversee badges, welcome items, communications, surveys, and gift sites 
• Coordinate printing and shipping with Operations Support 

Program Support 
• Support Program Leads with timelines, resumes, reimbursements, and cost-savings documentation 

What Makes You Great at This

Technical Skills

• Proficiency in Cvent, mobile meeting apps, and registration platforms

• Strong Excel skills and comfort with large data sets

• Excellent attention to detail and data accuracy

Core Competencies

• Resourceful, organized, and solution-focused

• Able to pivot smoothly between priorities

• Confident managing deadlines and ownership of tasks

Communication & Service

• Clear, professional written and verbal communication

• Customer-service mindset

• Collaborative approach with clients, vendors, and internal teams

Experience & Flexibility

• Experience in life sciences or enterprise events preferred

• Ability to stay steady under pressure

• Willingness to travel up to 25%

• Tools You’ll Use

  • Cvent

  • Event mobile apps

  • Google Workspace

  • Excel

  • Registration and reporting tools

  • Collaboration platforms such as Slack and Asana

• How You’ll Shine

  • Manage registration builds and attendee communication confidently

  • Maintain clean, accurate data and consistent reporting

  • Demonstrate professionalism in attendee and partner communications

  • Build trust with Program Leads, clients, and internal teams

  • Stay organized and focused as priorities shift

  • Contribute positively to program workflows and team success

• Who You Will Partner With

  • Program Leads

  • Client teams

  • Creative, production, travel, and onsite support

  • Operations Support

  • External print, shipping, and technology partners

  Reports to: Department Head

• Your Work Environment

  Flexible, remote-friendly role

  Fast-paced, collaborative digital workplace

  Travel up to 25% for onsite program delivery

• Equal Opportunity Statement

  Our client is an equal opportunity employer committed to fostering an inclusive and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates from all backgrounds, identities, and experiences are encouraged to apply. 

Hiring Process

1

Share Your Interest in the Position
Click the form link below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

Open Form

2

Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)

3

Receive an Update from Soundings
Our team will review your information and let you know your status.

4

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

5

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

Attendee Experience Manager (AEM)

Full-Time | Exempt | Flexible Location 
Reports to: Department Head
Availability: Now

Attendee Experience Managers (AEMs) sit at the center of every program we deliver. This role blends technical expertise, exceptional customer service, and organized execution to create smooth attendee experiences from registration through onsite support. Ideal candidates enjoy details, collaboration, and delivering polished work in a fast-paced environment.

Why You’ll Love This Role:

AEMs act as architects of the attendee journey by combining technology, communication, data oversight, and onsite coordination to elevate every touchpoint. The position works closely with Program Leads, clients, and cross-functional teams including creative, travel, production, and operations. This role suits someone who is proactive, tech-savvy, and energized by delivering high-quality work. Strong problem-solving and communication skills play a direct role in program and attendee success.

What You’ll Do:

Registration & Technology 
• Build and quality-check registration websites and mobile apps 
• Manage all aspects of the registration process 
• Collaborate with Program Leads and clients on registration strategy 

Data Management 
• Serve as the central point for attendee data 
• Maintain rooming lists, cancellations, travel manifests, changes, and records 
• Deliver accurate reporting across platforms 

Customer Service 
• Provide timely, professional support to attendees 
• Troubleshoot registration and onsite issues 

Materials & Logistics 
• Produce and manage digital and printed program materials 
• Oversee badges, welcome items, communications, surveys, and gift sites 
• Coordinate printing and shipping with Operations Support 

Program Support 
• Support Program Leads with timelines, resumes, reimbursements, and cost-savings documentation 

What Makes You Great at This

Technical Skills

• Proficiency in Cvent, mobile meeting apps, and registration platforms

• Strong Excel skills and comfort with large data sets

• Excellent attention to detail and data accuracy

Core Competencies

• Resourceful, organized, and solution-focused

• Able to pivot smoothly between priorities

• Confident managing deadlines and ownership of tasks

Communication & Service

• Clear, professional written and verbal communication

• Customer-service mindset

• Collaborative approach with clients, vendors, and internal teams

Experience & Flexibility

• Experience in life sciences or enterprise events preferred

• Ability to stay steady under pressure

• Willingness to travel up to 25%

• Tools You’ll Use

  • Cvent

  • Event mobile apps

  • Google Workspace

  • Excel

  • Registration and reporting tools

  • Collaboration platforms such as Slack and Asana

• How You’ll Shine

  • Manage registration builds and attendee communication confidently

  • Maintain clean, accurate data and consistent reporting

  • Demonstrate professionalism in attendee and partner communications

  • Build trust with Program Leads, clients, and internal teams

  • Stay organized and focused as priorities shift

  • Contribute positively to program workflows and team success

• Who You Will Partner With

  • Program Leads

  • Client teams

  • Creative, production, travel, and onsite support

  • Operations Support

  • External print, shipping, and technology partners

  Reports to: Department Head

• Your Work Environment

  Flexible, remote-friendly role

  Fast-paced, collaborative digital workplace

  Travel up to 25% for onsite program delivery

• Equal Opportunity Statement

  Our client is an equal opportunity employer committed to fostering an inclusive and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates from all backgrounds, identities, and experiences are encouraged to apply. 

Hiring Process

1

Share Your Interest in the Position
Click the form link below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

Open Form

2

Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)

3

Receive an Update from Soundings
Our team will review your information and let you know your status.

4

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

5

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish.