Client Success Manager - Contract - SC3213
Contract position for an experienced and dynamic Client Success Manager to join a global travel technology firm that is expanding rapidly into the U.S. market. This is an exciting opportunity to help lay the foundation for a thriving client success operation in North America. The ideal candidate will bring proactive energy, customer-centric expertise, and the ability to scale operations with urgency and precision. You will support the company’s enterprise clients in the U.S. and play a key role in shaping the customer experience during a pivotal growth phase.
We are currently in the contracting phase of this role, but are looking for potential candidates who may be interested in this role.
See below for more details on the position.
Please note that you will need to be a member of the Soundings Thrive community in order to be considered for this role.
Client Success Manager - Contract
Contract position for an experienced and dynamic Client Success Manager to join a global travel technology firm that is expanding rapidly into the U.S. market. This is an exciting opportunity to help lay the foundation for a thriving client success operation in North America. The ideal candidate will bring proactive energy, customer-centric expertise, and the ability to scale operations with urgency and precision. You will support the company’s enterprise clients in the U.S. and play a key role in shaping the customer experience during a pivotal growth phase.
We are currently in the contracting phase of this role, but are looking for potential candidates who may be interested in this role.
Engagement Details
Contract Dates: July 2025 to October 2025
Estimated Hours: TBD
Responsibilities:
As the Client Success Manager you will work on:
Engage directly with meeting owners and planners to provide expert sourcing and consultation support for events and meetings
Lead training efforts and drive policy adoption among stakeholders
Guide sourcing, booking, and planning activities through the company’s CONNECT platform
Consult on venue options and negotiate competitive rates and terms
Participate in customer meetings to optimize change management and strategic alignment
Collaborate with internal supplier management to onboard and register new venues
Build and nurture client relationships rooted in trust and service excellence
Identify opportunities to expand services within client organizations
Contribute to foundational process design, tools, and best practices
Prepare to scale into a leadership role, managing a growing team as operations expand
Candidate Qualifications:
Proven experience in hotel/venue sourcing and customer consultation
Strong communication skills, both written and verbal
Demonstrated initiative and comfort with fast-paced, high-performance environments
Highly self-motivated and solutions-oriented
Experience in operational excellence or process design is a plus
Willingness to travel periodically, including potential annual travel to EMEA
Fill out our opportunity form to express your interest and share availability.