The New Convenience Revolution

Name: Soundings Connect
Start: 2018-10-15T10:00
End: 2018-10-18T12:00
Location: Soundings Connect

Reskill & Revive

May 19

Written By Nikki Gonzales

Reskill & Revive Webinar

Presented by: Shep Hyken, Customer Service & Experience Speaker, Shepard Presentations

The way we interact with our customers – our event attendees – has drastically changed due to COVID-19. In times of uncertainty and fear, convenience is more important than ever. We need to ensure we meet our customers where they are and add value to their lives.

We are honored to have had world-renowned customer service and experience expert, Shep Hyken, join Soundings Connect Founder & Chief Connector, Tracy Judge, discuss how the principals from his book “The Convenience Revolution” apply to a current and post COVID-19 world.

Key Take-Aways:

New and innovative ways to connect with your customers
Principals to apply to your meeting design - live and virtual
Open dialogue and Q&A

Learn More About The Presenter:

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of "Amaze Every Customer Every Time," "Moments of Magic ," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.

In 1983 Shep Hyken founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express - and that's just a few of the A's! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled "You Are The Magic!" He is known for his high energy and entertaining content-rich presentations.