Attendee Experience Manager (AEM) - Freelance

This position is currently closed for applications a we review current submissions.

Freelance | Flexible Location 
Reports to: Department Head
Availability: Now

Attendee Experience Managers (AEMs) sit at the center of every program we deliver. This role blends technical expertise, exceptional customer service, and organized execution to create smooth attendee experiences from registration through onsite support. Ideal candidates enjoy details, collaboration, and delivering polished work in a fast-paced environment.

Why You’ll Love This Role:

AEMs act as architects of the attendee journey by combining technology, communication, data oversight, and onsite coordination to elevate every touchpoint. The position works closely with Program Leads, clients, and cross-functional teams including creative, travel, production, and operations. This role suits someone who is proactive, tech-savvy, and energized by delivering high-quality work. Strong problem-solving and communication skills play a direct role in program and attendee success.

What You’ll Do:

Registration & Technology 
• Build and quality-check registration websites and mobile apps 
• Manage all aspects of the registration process 
• Collaborate with Program Leads and clients on registration strategy 

Data Management 
• Serve as the central point for attendee data 
• Maintain rooming lists, cancellations, travel manifests, changes, and records 
• Deliver accurate reporting across platforms 

Customer Service 
• Provide timely, professional support to attendees 
• Troubleshoot registration and onsite issues 

Materials & Logistics 
• Produce and manage digital and printed program materials 
• Oversee badges, welcome items, communications, surveys, and gift sites 
• Coordinate printing and shipping with Operations Support 

Program Support 
• Support Program Leads with timelines, resumes, reimbursements, and cost-savings documentation 

What Makes You Great at This

Technical Skills

• Proficiency in Cvent, mobile meeting apps, and registration platforms

• Strong Excel skills and comfort with large data sets

• Excellent attention to detail and data accuracy

Core Competencies

• Resourceful, organized, and solution-focused

• Able to pivot smoothly between priorities

• Confident managing deadlines and ownership of tasks

Communication & Service

• Clear, professional written and verbal communication

• Customer-service mindset

• Collaborative approach with clients, vendors, and internal teams

Experience & Flexibility

• Experience in life sciences or enterprise events preferred

• Ability to stay steady under pressure

• Willingness to travel up to 25%

• Tools You’ll Use

  • Cvent

  • Event mobile apps

  • Google Workspace

  • Excel

  • Registration and reporting tools

  • Collaboration platforms such as Slack and Asana

• How You’ll Shine

  • Manage registration builds and attendee communication confidently

  • Maintain clean, accurate data and consistent reporting

  • Demonstrate professionalism in attendee and partner communications

  • Build trust with Program Leads, clients, and internal teams

  • Stay organized and focused as priorities shift

  • Contribute positively to program workflows and team success

• Who You Will Partner With

  • Program Leads

  • Client teams

  • Creative, production, travel, and onsite support

  • Operations Support

  • External print, shipping, and technology partners

  Reports to: Department Head

• Your Work Environment

  Flexible, remote-friendly role

  Fast-paced, collaborative digital workplace

  Travel up to 25% for onsite program delivery

• Equal Opportunity Statement

  Our client is an equal opportunity employer committed to fostering an inclusive and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates from all backgrounds, identities, and experiences are encouraged to apply. 

The Hiring Process

1

Share Your Interest in the Position
If this position re-opens for applications, there will be a link to a form below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

2

Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)

3

Receive an Update from Soundings
Our team will review your information and let you know your status.

4

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

5

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

Attendee Experience Manager (AEM)

This position is currently closed for applications a we review current submissions.

Full-Time | Exempt | Flexible Location 
Reports to: Department Head
Availability: Now

Attendee Experience Managers (AEMs) sit at the center of every program we deliver. This role blends technical expertise, exceptional customer service, and organized execution to create smooth attendee experiences from registration through onsite support. Ideal candidates enjoy details, collaboration, and delivering polished work in a fast-paced environment.

Why You’ll Love This Role:

AEMs act as architects of the attendee journey by combining technology, communication, data oversight, and onsite coordination to elevate every touchpoint. The position works closely with Program Leads, clients, and cross-functional teams including creative, travel, production, and operations. This role suits someone who is proactive, tech-savvy, and energized by delivering high-quality work. Strong problem-solving and communication skills play a direct role in program and attendee success.

What You’ll Do:

Registration & Technology 
• Build and quality-check registration websites and mobile apps 
• Manage all aspects of the registration process 
• Collaborate with Program Leads and clients on registration strategy 

Data Management 
• Serve as the central point for attendee data 
• Maintain rooming lists, cancellations, travel manifests, changes, and records 
• Deliver accurate reporting across platforms 

Customer Service 
• Provide timely, professional support to attendees 
• Troubleshoot registration and onsite issues 

Materials & Logistics 
• Produce and manage digital and printed program materials 
• Oversee badges, welcome items, communications, surveys, and gift sites 
• Coordinate printing and shipping with Operations Support 

Program Support 
• Support Program Leads with timelines, resumes, reimbursements, and cost-savings documentation 

What Makes You Great at This

Technical Skills

• Proficiency in Cvent, mobile meeting apps, and registration platforms

• Strong Excel skills and comfort with large data sets

• Excellent attention to detail and data accuracy

Core Competencies

• Resourceful, organized, and solution-focused

• Able to pivot smoothly between priorities

• Confident managing deadlines and ownership of tasks

Communication & Service

• Clear, professional written and verbal communication

• Customer-service mindset

• Collaborative approach with clients, vendors, and internal teams

Experience & Flexibility

• Experience in life sciences or enterprise events preferred

• Ability to stay steady under pressure

• Willingness to travel up to 25%

• Tools You’ll Use

  • Cvent

  • Event mobile apps

  • Google Workspace

  • Excel

  • Registration and reporting tools

  • Collaboration platforms such as Slack and Asana

• How You’ll Shine

  • Manage registration builds and attendee communication confidently

  • Maintain clean, accurate data and consistent reporting

  • Demonstrate professionalism in attendee and partner communications

  • Build trust with Program Leads, clients, and internal teams

  • Stay organized and focused as priorities shift

  • Contribute positively to program workflows and team success

• Who You Will Partner With

  • Program Leads

  • Client teams

  • Creative, production, travel, and onsite support

  • Operations Support

  • External print, shipping, and technology partners

  Reports to: Department Head

• Your Work Environment

  Flexible, remote-friendly role

  Fast-paced, collaborative digital workplace

  Travel up to 25% for onsite program delivery

• Equal Opportunity Statement

  Our client is an equal opportunity employer committed to fostering an inclusive and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Candidates from all backgrounds, identities, and experiences are encouraged to apply. 

Hiring Process

1

Share Your Interest in the Position
If this position reopens for applications, there will be a link to a form below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

2

Complete Your Soundings Thrive Profile
All candidates must have a completed Soundings Thrive Profile. This allows us to evaluate the key skills required for this role (and you’ll be able to get alerted for any additional positions!)

3

Receive an Update from Soundings
Our team will review your information and let you know your status.

4

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

5

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

Full-Time Account Executive - Austin, TX

Full-Time
Austin, TX - Hybrid with Local Travel as Needed
Availability: Now

Our client is seeking a highly motivated and experienced Account Executive to manage sales and client relations within an assigned territory or key accounts. This individual will be responsible for overseeing all aspects of the client engagement process, ensuring seamless communication, execution, and delivery of services. The role also includes team leadership responsibilities and achieving revenue goals through strategic sales efforts. 

Why You’ll Love This Role:

This role as an Account Executive puts you at the center of building strong client relationships and driving meaningful results. You’ll have the opportunity to lead a talented team, manage key accounts, and shape strategic sales efforts that directly impact revenue growth. If you thrive in a dynamic, collaborative environment where your contributions are visible and valued, this role offers the perfect blend of client-facing impact and leadership opportunity.

What You’ll Do:

Responsibilities:  

As the Account Executive, you will: 

• Drive sales within assigned territory or accounts 

• Lead a team consisting of an Account Manager and Account Coordinator 

• Manage the full account lifecycle from proposal through final billing 

• Build strong relationships with clients and vendors 

• Conduct site visits and pre/post event meetings 

• Oversee proposal development, revisions, and service contracting 

• Manage deposits and accounts receivables 

• Ensure client satisfaction and program execution 

• Promote company values and maintain professional presence 

What Makes You Great at This

3+ years of experience in a sales or account management role, preferably in the events or hospitality industry with DMC expertise

Proven track record of meeting or exceeding sales goals

Strong leadership experience with the ability to manage and mentor team members 

Excellent communication and interpersonal skills with a client-focused mindset

Proficiency in Microsoft Office (Word and Excel)

Highly organized and detail-oriented with strong time management abilities

Experience coordinating logistics and managing full program lifecycles

Ability to manage multiple accounts and projects simultaneously 

Positive and solution-oriented attitude under pressure

Bachelor’s degree in Business, Hospitality, Marketing, or a related field (preferred, not required) 

Hiring Process

1

Share Your Interest in the Position
Complete the form below to get started. If you are not yet a member of our free Soundings Thrive talent community, you will be asked to join and fill out your profile for consideration.

Open Form

2

Receive an Update from Soundings
Our team will review your information and let you know your status.

3

If You Move Forward
Next steps may include a skills-based interview with Soundings, interviews with the client, and reference checks.

4

Job Offer
Final candidates will receive a formal offer directly from the client. 

We are committed to providing a transparent, timely, and respectful candidate experience from start to finish. 

FT Coordinator, Registration Solutions (SC3280)

Our client, a leading global provider of event and conference management services, is seeking a highly organized and detail-oriented Coordinator, Registration Solutions for a full-time permanent role. This remote position is open to candidates based in Canada and requires the ability to manage registration systems, provide outstanding customer service, and support onsite operations.

See below for more details on the position.

Please note that you will need to be a member of the Soundings Thrive community in order to be considered for this role.

FT - Coordinator, Registration Solutions

Our client, a leading global provider of event and conference management services, is seeking a highly organized and detail-oriented Coordinator, Registration Solutions for a full-time permanent role. This remote position is open to candidates based in Canada and requires the ability to manage registration systems, provide outstanding customer service, and support onsite operations.

Engagement Details 

Project Type: Full-Time Placement

Location: Remote - Must be based in Canada

Responsibilities:  

• Manage registration processes and logistics for conferences and events

• Collaborate with project and tech teams to develop registration systems

• Maintain registration databases and provide client/project reporting

• Handle attendee communications and resolve registration inquiries

• Manage payments, refunds, and reconciliation for registration fees

• Oversee onsite registration desk operations, including staff training

• Prepare registration materials such as name badges and tickets

• Deliver high-quality customer service to all event delegates

• Support general administrative duties and internal office tasks

Preferred Qualifications:

• Minimum 1 year of experience in Hospitality or Event Management

• Diploma or Degree in Hospitality/Event Management or equivalent

• Experience with registration platforms such as Cvent, Pheedloop, or Eventbrite

• Strong communication and multitasking abilities

• Comfort with new technologies and fast-paced environments

• Advanced skills in MS Excel and Word

• Basic HTML or coding experience considered an asset

• Bilingual in English and French is a plus

Fill out our opportunity form to express your interest and share availability.